We are here to
answer your questions
Here you will find answers to the most frequently asked questions.
Make a complaint
We would like to draw your attention to the fact that Lekka is a digital service provided exclusively online, without any branch or office, and that Fair-eZone does not receive any customers at its registered office or at any other address.
- contact us by post at the following address Fair-eZone / Complaints Department / 27 rue Mansart / 37 300 Joué-lès-Tours
- contact customer service at support@lekka.io
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.
If you are not satisfied with the response you receive, you can contact the financial mediation service of the Bulgarian Conciliation Commission for Payment Disputes.
It can be contacted:
- by post to the following address: 1 Vrabcha Str, fl. 4, 1000, Sofia, Bulgaria
- by telephone: +359 2 933 05 77
- by fax: +359 2 988 42 18.
- or via their website: https://abanksb.bg/pkps/pkps-contacts-En.html
1) First of all, we advise you to lock your card
2) Please send us an extract of the statement where the purchases you are contesting appear + a complaint + an explanatory handwritten letter to the following address Fair-eZone / 27 rue Mansart / 37 300 Joué-lès-Tours.
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.