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Here you will find answers to the most frequently asked questions.
Fees
Use my account
Free access
Premium access
Outgoing transfer
3 free transfers a month then €1 or £1 each
10 free transfers a month then €1 or £1 each
Outgoing transfer
2 free transfers a month then €1.50 or £2.10 each
2 free transfers a month then €1.20 or £1.85 each
Lekka transfer
3 free transfers a month then €0.30 or £0.30 each
10 free transfers a month then €0.30 or £0.30 each
SEPA zone withdrawal at ATMs
€1.50 or £1.50 per withdrawal
3 for free per month then €1.50 or £1.50 each
International withdrawal at ATMs
See Visa exchange rate applied here 
2% of the amount withdrawn
with a minimum of €3.00 or £3.00
+ 2% foreign exchange fee
2% of the amount withdrawn
with a minimum of €3.00 or £3.00
+ 2% foreign exchange fee
Withdrawal limits at ATMs
€100 or £90 a day
€500 or £450 a month
€200 ou £180 a day
€1000 or £865 a month
Decline fees
0.15 € or £0.15
0.15 € or £0.15
SEPA zone card payment charges (retailers and internet)
It's free!
It's free!
Fees for international card payments (merchant and internet)
See Visa exchange rate applied here
0.60 € + 0.65%
or £0.60 + 0.65% of the amount
+ 2% foreign exchange fee
0.60 € + 0.65%
or £0.60 + 0.65% of the amount
+ 2% foreign exchange fee
Load my account
Free access
Premium access
By SEPA transfer for EUR accounts
It's free!
It's free!
By GBP transfer for GBP accounts
It's free!
It's free!
By credit or debit card
2% of the amount (minimum €0.50 / £0.50)
Free up to €250 or £250
then
2% of the amount
By Lekka transfer
It's free!
It's free!
By MyPocket voucher in France
3% of the coupon amount
3% of the coupon amount
Limits
€2000 or £1700
per transaction
(limited to €3000
or £2800 a month)
€3000 or £2600
per transaction
(limited to €10000
or £8600 a month)