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answer your questions

You must be a resident of the European Economic Area, with valid ID and proof of address.

The Lekka account can only be accessed via an iOS or Android smartphone:

Download the Lekka application using the "OPEN MY ACCOUNT" button at the top of this page.

Access to the Lekka account will be available in a few weeks' time.

It will initially be open to residents of the European Economic Area.

We plan to open the Lekka account to UK residents during 2025.

Watch our registration tutorials on Youtube.

There are 4 steps to checking your identity when you register:

• A photo of your valid identity document
• A video of your face to compare with your identity document
• Verification of your geolocation*.
• Proof of address less than 3 months old

*If you do not accept geolocation, you will need to provide 2 different proofs of address.

Watch our registration tutorials on Youtube.

For European residents:

• National ID card from a European country
• Passport
• For a non-European passport, a residence permit will be required in addition to your passport.

For UK residents :

• British national identity card
• Passport
• For non-UK passports (European or other), a residence permit will be required in addition to your passport.
• (the British driving licence is no longer accepted)

When you register, after providing your ID and a video of your face, you must provide proof of address (or two proofs if you do not accept geolocation).

This must be less than 3 months old.

Proof of address accepted:

• Energy, gas, electricity or water bill
• Fixed telecom line invoice
• Internet bill
• EDF certificate
• Receipt of rent or lease from a public body
• Deed of ownership less than 3 months old
• Avis d'imposition ou de non imposition
• Payment schedule for electricity or gas
• France Travail (ex Pôle Emploi) / CAF certificate
• Proof of address provided by your employer
• If you are being hosted by someone else, please provide us with the following information
  • a accommodation certificate
  • + a copy of the host's identity document
  • + proof of address at the host's name

When you register, after providing your ID and a video of your face, you must provide proof of address less than 3 months old.

The following documents are NOT accepted:

• Mobile phone bill
• Bank details (RIB)
• Bank or credit card statement
• Old utility bill (more than 3 months old)
• Government-issued document dated more than 6 months ago
• Driving licence
• Pension statement
• Insurance policy
• Transfer receipt
• Bill other than fixed telephony or energy