If you are a Lekka account customer and wish to express a disagreement on a particular subject (account operation, a debit to be contested, a malfunction on your card, a transfer problem, etc.), you can contact us :
- By mail at the following address: Fair-eZone / Service Réclamations / 27 rue Mansart / 37 300 Joué-lès-Tours / France
- Please contact the customer service at support@lekka.io
Your complaint will be reviewed and a response will normally be provided within 15 business days.
For UK customers: if you believe you have been a victim of APP (Authorized Push Payment) fraud, please visit this page. If the complaint is resolved within three business days of receipt, a resolution summary will be sent to you for agreement (i.e. you also agree to the issue being resolved). This procedure does not fall within the 15-day final response period, which will start to run if you do not agree with the proposed resolution.
We would like to draw your attention to the fact that Lekka is a digital service provided exclusively online, without any branch or office, and that Fair-eZone does not receive any customers at its registered office or at any other address.
Consequently, no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service department as indicated above. No customer will be received who physically goes to Fair-eZone's head office or any other address.
If an agreement cannot be reached with our claims department, you can also contact a mediator.