{"id":49,"date":"2019-04-04T14:57:31","date_gmt":"2019-04-04T14:57:31","guid":{"rendered":"http:\/\/localhost:8888\/_PERSO\/mypocket_wp\/?page_id=49"},"modified":"2024-10-13T16:45:50","modified_gmt":"2024-10-13T16:45:50","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/www.lekka.io\/es\/reclamations\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"49\" class=\"elementor elementor-49\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-028c0d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"028c0d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-71dee79\" data-id=\"71dee79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0ee9e1 elementor-widget elementor-widget-image\" data-id=\"b0ee9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"364\" height=\"778\" src=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1.png\" class=\"attachment-large size-large wp-image-2032\" alt=\"\" srcset=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1.png 364w, https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1-140x300.png 140w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0de053\" data-id=\"f0de053\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ed7732 elementor-widget elementor-widget-image\" data-id=\"0ed7732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"411\" height=\"778\" src=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20.webp\" class=\"attachment-large size-large wp-image-1723\" alt=\"\" srcset=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20.webp 411w, https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20-158x300.webp 158w, https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20-6x12.webp 6w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f9f7671 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f9f7671\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75b95a1e\" data-id=\"75b95a1e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3799388a elementor-widget elementor-widget-text-editor\" data-id=\"3799388a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si es usted cliente de una cuenta Lekka y desea expresar su desacuerdo sobre un tema concreto (funcionamiento de la cuenta, un adeudo que debe impugnarse, un mal funcionamiento de su tarjeta, un problema de transferencia, etc.), puede ponerse en contacto con nosotros :<\/p>\n<ul>\n<li>Por correo a la siguiente direcci\u00f3n: Fair-eZone \/ Service R\u00e9clamations \/ 27 rue Mansart \/ 37 300 Jou\u00e9-l\u00e8s-Tours \/ Francia<\/li>\n<li>P\u00f3ngase en contacto con el servicio de atenci\u00f3n al cliente en <a href=\"mailto:support@mypocket.io\">support@lekka.io<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e7c23 elementor-widget elementor-widget-text-editor\" data-id=\"60e7c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Su queja ser\u00e1 investigada y normalmente se le dar\u00e1 una respuesta en un plazo de 15 d\u00edas laborables.<\/p><p class=\"translation-block\">Para clientes del Reino Unido: si cree que ha sido v\u00edctima de un fraude APP (Pago Push Autorizado), visite <a href=\"https:\/\/www.lekka.io\/es\/app-fraud\/\" target=\"_self\">esta p\u00e1gina<\/a>. Si la reclamaci\u00f3n se resuelve en un plazo de tres d\u00edas laborables a partir de su recepci\u00f3n, se le enviar\u00e1 un resumen de la resoluci\u00f3n para que d\u00e9 su conformidad (es decir, para que usted tambi\u00e9n acepte que se resuelva el problema). Este procedimiento no entra dentro del plazo de respuesta final de 15 d\u00edas, que empezar\u00e1 a contar si usted no est\u00e1 de acuerdo con la resoluci\u00f3n propuesta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f157193 elementor-widget elementor-widget-text-editor\" data-id=\"f157193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos gustar\u00eda llamar su atenci\u00f3n sobre el hecho de que Lekka es un servicio digital prestado exclusivamente en l\u00ednea, sin sucursales ni oficinas, y que Fair-eZone no recibe clientes en su domicilio social ni en ninguna otra direcci\u00f3n.<\/p><p>Por lo tanto, no se puede informar ni resolver ninguna disputa o reclamaci\u00f3n en persona. De hecho, cualquier reclamaci\u00f3n o litigio se resuelve a distancia por el servicio de atenci\u00f3n al cliente, como se ha indicado anteriormente.\u00a0<span style=\"font-weight: var( --e-global-typography-text-font-weight );\">No se recibir\u00e1 a ning\u00fan cliente que acuda f\u00edsicamente a la sede de Fair-eZone o a cualquier otra direcci\u00f3n.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09429b elementor-widget elementor-widget-text-editor\" data-id=\"b09429b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">Si no se llega a un acuerdo entre usted y nuestro departamento de reclamaciones, siempre puede remitir el asunto al mediador.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous \u00eates client du compte Lekka et vous souhaitez exprimer un d\u00e9saccord sur un sujet particulier (fonctionnement du compte, un d\u00e9bit \u00e0 contester, un dysfonctionnement de votre carte, un probl\u00e8me de virement\u2026), vous pouvez nous contacter : Sous pli postal \u00e0 l\u2019adresse suivante : Fair-eZone \/ Service R\u00e9clamations \/ 27 rue Mansart \/ 37 300 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[86],"class_list":["post-49","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9clamations - Lekka. 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