{"id":49,"date":"2019-04-04T14:57:31","date_gmt":"2019-04-04T14:57:31","guid":{"rendered":"http:\/\/localhost:8888\/_PERSO\/mypocket_wp\/?page_id=49"},"modified":"2024-10-13T16:45:50","modified_gmt":"2024-10-13T16:45:50","slug":"claims","status":"publish","type":"page","link":"https:\/\/www.lekka.io\/en\/reclamations\/","title":{"rendered":"Claims"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"49\" class=\"elementor elementor-49\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-028c0d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"028c0d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-71dee79\" data-id=\"71dee79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0ee9e1 elementor-widget elementor-widget-image\" data-id=\"b0ee9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"364\" height=\"778\" src=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1.png\" class=\"attachment-large size-large wp-image-2032\" alt=\"\" srcset=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1.png 364w, https:\/\/www.lekka.io\/wp-content\/uploads\/2020\/07\/Group-22-1-140x300.png 140w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0de053\" data-id=\"f0de053\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ed7732 elementor-widget elementor-widget-image\" data-id=\"0ed7732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"411\" height=\"778\" src=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20.webp\" class=\"attachment-large size-large wp-image-1723\" alt=\"\" srcset=\"https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20.webp 411w, https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20-158x300.webp 158w, https:\/\/www.lekka.io\/wp-content\/uploads\/2024\/08\/Group-20-6x12.webp 6w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f9f7671 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f9f7671\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75b95a1e\" data-id=\"75b95a1e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3799388a elementor-widget elementor-widget-text-editor\" data-id=\"3799388a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are a Lekka account customer and wish to express a disagreement on a particular subject (account operation, a debit to be contested, a malfunction on your card, a transfer problem, etc.), you can contact us :<\/p>\n<ul>\n<li>By mail at the following address: Fair-eZone \/ Service R\u00e9clamations \/ 27 rue Mansart \/ 37 300 Jou\u00e9-l\u00e8s-Tours \/ France<\/li>\n<li>Please contact the customer service at <a href=\"mailto:support@mypocket.io\">support@lekka.io<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e7c23 elementor-widget elementor-widget-text-editor\" data-id=\"60e7c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your complaint will be reviewed and a response will normally be provided within 15 business days.<\/p><p class=\"translation-block\">For UK customers: if you believe you have been a victim of APP (Authorized Push Payment) fraud, please visit <a href=\"https:\/\/www.lekka.io\/en\/app-fraud\/\" target=\"_self\">this page<\/a>. If the complaint is resolved within three business days of receipt, a resolution summary will be sent to you for agreement (i.e. you also agree to the issue being resolved). This procedure does not fall within the 15-day final response period, which will start to run if you do not agree with the proposed resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f157193 elementor-widget elementor-widget-text-editor\" data-id=\"f157193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We would like to draw your attention to the fact that Lekka is a digital service provided exclusively online, without any branch or office, and that Fair-eZone does not receive any customers at its registered office or at any other address.<\/p><p>Consequently, no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service department as indicated above.\u00a0<span style=\"font-weight: var( --e-global-typography-text-font-weight );\">No customer will be received who physically goes to Fair-eZone's head office or any other address.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09429b elementor-widget elementor-widget-text-editor\" data-id=\"b09429b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">If an agreement cannot be reached with our claims department, you can also contact a mediator.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous \u00eates client du compte Lekka et vous souhaitez exprimer un d\u00e9saccord sur un sujet particulier (fonctionnement du compte, un d\u00e9bit \u00e0 contester, un dysfonctionnement de votre carte, un probl\u00e8me de virement\u2026), vous pouvez nous contacter : Sous pli postal \u00e0 l\u2019adresse suivante : Fair-eZone \/ Service R\u00e9clamations \/ 27 rue Mansart \/ 37 300 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[86],"class_list":["post-49","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9clamations - Lekka. 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